San Antonio Neighborhood Health Center

Ness Quintanilla 5 months ago

I have been coming to this clinic since 2012 with all of my pregnancies. I am literally on hold with someone now, 20 minutes and counting same hold times in 10 years nothing has changed.

Carmen Martinez a year ago

Bad customer service I called at 5:12pm I waited for so long and someone picked up their phone and hung up on me I called again and they picked up the phone and then they hung up I called for my 3rd time and no one respond , their front staff assistant are very unprofessional the doctors are good but the front staff they do not know how to handle their job , it’s like why be rude & not comply with your job duties in answering the phone to schedule an appt or any urgent matter . These people would let you die because they do not pay attention to the phone .

Jc a year ago

Their medical staff and the front desk registration department are very nice. Only the people in this laboratory are very slow and have a very bad attitude. Every time I have to wait for at least two hours. Can we outsource the blood drawing to an outside laboratory?

Karilynn Howe a year ago

I’m actually really surprised by the low ratings. I went in over a week ago for the first time, everyone was kind and courteous. I had to wait a while to see my pcp, but I feel like that is the norm at every health institution. More than that, they were thorough in my exam. They ordered lab tests making sure they left no rock unturned. On top of that they are setting me up with a dietician. At first I did not think my insurance would cover the dietician, but without me knowing, they called my insurance and got the services covered. I’m very grateful!

Samantha Hennessy Edited 7 years ago

Don't go here unless you're forced to. Doctor kept insisting that I had an infection and wanted to prescribe me antibiotics before the test results even came back. Turns out they were negative, but she kept insisting. The test came back negative AGAIN, but she was convinced, and sent me home with antibiotics. The antibiotics made me extremely ill, and didn't resolve the medical issue that I was having, because I did not have the infection that they were prescribed for. Flash forward a few months, I am pregnant, and my insurance requires me to obtain a referral from my primary care provider. Doctor told me that she had no idea how to write a referral or what kind of paperwork she would even need to send over. After 5 weeks of being on the phone with them for hours each week trying to get this referral sent over, they still haven't done anything. I will be well into my second trimester before I have my first appointment with an OB, and like any pregnant person, I have worries and concerns. But that doesn't matter because no one will see me without a referral, and the San Antonio Neighborhood Health Center won't send one. Every time I have called, which has been multiple times per w